The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.
Job listings
Miratech is looking for a Genesys Routing Developer to work on a large customer experience transformation project for a Global Healthcare leader. You will design and implement Genesys routing solutions, create secure IVR applications, and help move old call center systems to new omnichannel platforms. You'll work with different teams to fix tough problems, improve customer experiences, and make sure systems work together smoothly. Apply your tech skills in a critical setting, shaping customer interactions in a regulated, fast-paced business.